Short answer? Mostly yes. Long answer? It’s a bit of a mixed bag—like a bag of your favorite chips, but some of them are a little stale.
People usually hire them for a RICS Home Survey (that’s a Level 2 or Level 3 survey, for the nerds like me). And honestly, most customers say the reports are thorough.
One reviewer gushed about how the surveyor found a damp issue that three other people missed. He called it “a lifesaver.” Dramatic? Maybe. But so is a £10,000 repair bill you didn’t see coming.
The Good Stuff: What People Love
First, the speed. Legal & General are champs at getting the survey booked fast. You don’t want to wait three weeks while a seller gets cold feet, right?
Second, the digital reports are slick. They come with photos, traffic light codes (red = bad, green = fine), and even a summary for your mortgage lender. It’s very “millennial-friendly,” if that’s a thing.
One buyer told me, “I felt like I was getting a cheat sheet for the house.” And who doesn’t love a good cheat sheet?
The Not-So-Good: Common Complaints
Okay, let’s be real for a second. Not every review is a five-star love letter. Some people are annoyed.
The biggest gripe? Communication lag. You might email the support team and hear crickets for two days. That’s frustrating when you’re in a chain and everyone is screaming at you.
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Also, a few reviews mention surveyors being “too brief.” One guy said the surveyor was in and out of his future home in 45 minutes. That’s quicker than my morning shower—and I’m not even inspecting a roof.