Take a deep breath. Pick up your phone. Dial 0333 003 0101. Simple as that.
But here’s the trick: have your booking reference ready. The staff love that. It makes them feel like mind-readers. “Ah, Mr. Jones! The room with the squeaky door handle? Yes, we’ve fixed it.”
If you don’t have a booking, just say you’re “calling about a potential stay.” That sounds official. It’s like saying “I’m an important person with a suitcase.”
What NOT to Ask
Do not ask if the hotel is haunted. It’s not. But the staff have seen a few ghosts of cancelled bookings. That’s scary enough.
PREMIER INN WESTON-SUPER-MARE (SEAFRONT) HOTEL (WESTON SUPER MARE
Do not ask if the pool is open. Premier Inn hotels rarely have pools. You’ll confuse them. They’ll think you called the wrong number.
Do ask about the local donkeys. Weston has donkey rides on the beach. The receptionist will be delighted. They love a good donkey chat. “Oh, you want to meet Florence? She’s the grumpy one with the long ears.”
